TicketK.co operates as an online ticketing platform facilitating the sale of tickets on behalf of third-party event organizers. By purchasing a ticket through TicketK.co, you acknowledge and agree to the terms of this Refund Policy.
All tickets purchased through TicketK.co are non-refundable and non-exchangeable, unless explicitly stated otherwise under the conditions below or as required by applicable laws of the Kingdom of Saudi Arabia.
If an event is cancelled by the event organizer:
Customers will be eligible for a full refund of the ticket face value.
Service fees, payment gateway charges, and administrative fees may be non-refundable unless otherwise stated.
Refunds will be processed within 7–14 business days, subject to the customer’s bank or payment provider.
Refund decisions are determined by the event organizer, and TicketK.co acts solely as a ticketing intermediary.
If an event is postponed or rescheduled:
Tickets will generally remain valid for the new date.
Refund eligibility, if any, is determined solely by the event organizer.
TicketK.co will notify ticket holders of any updates via email or platform notification.
The following do not qualify for a refund:
Changes in performers, speakers, or line-up
Schedule adjustments or program modifications
Seating or venue layout changes
Such changes are considered part of the event experience.
Refund requests for accidental or duplicate purchases may be considered only if:
The request is submitted within 24 hours of purchase
The event has not yet occurred
The ticket has not been used, transferred, or scanned
Approval is subject to review and discretion of TicketK.co and/or the event organizer.
No refunds will be issued in cases of:
Late arrival or failure to attend the event
Failure to comply with event rules, age restrictions, or security requirements
Lost, stolen, damaged, or altered tickets
Removal or refusal of entry due to inappropriate behavior
TicketK.co is not liable for refunds arising from circumstances beyond reasonable control, including but not limited to:
Natural disasters
Governmental orders or restrictions
Public health emergencies
Security incidents
Refund decisions in such cases remain at the discretion of the event organizer.
Initiating a chargeback or payment dispute without prior contact with TicketK.co may result in:
Suspension or termination of the user account
Invalidated tickets
Delays or denial of future services
Customers are strongly encouraged to contact TicketK.co customer support before raising a payment dispute.
To request a refund where eligible:
Email: support@ticketk.co
Include: order number, event name, ticket holder name, and reason for request
All approved refunds will be issued to the original payment method used at checkout (including MADA, Apple Pay, credit/debit cards, or other supported methods).
This policy is published in English.
In case of any discrepancy, the English version shall prevail.
An Arabic version may be provided upon request.
This Refund Policy shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Any disputes arising in connection with this policy shall be subject to the jurisdiction of the competent courts in Saudi Arabia.
For any questions regarding this Refund Policy: TicketK Customer Support
Email: support@ticketk.co
Website: https://www.ticketk.co